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January 14, 2008 by Daniel Siegel.
The more law firms I work with, the more I discover how deficient so many are with their training. While many firms will train on key applications, such as case/practice management software, few ever train on the basic programs, such as Word, Outlook and even Windows itself. Why? They assume that their staff knows how to use the programs when, in reality, most computer users have never been trained on these essentials. If they have been trained, it was probably years ago for an hour.
The Managing Partner has many responsibilities, and one is to assure that every member of the firm — from partners to clerical staff — are fully versed in the firm’s software, whether it is Outlook or TimeMatters. A little training, especially in the basics, will go a long way toward improving firmwide productivity. Training doesn’t have to be onerous, but it must be consistently done, and attendance must be mandatory.
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